Monitoring Operators

Join a team dedicated to helping others. Growing health-tech business with a fantastic culture and team spirit. Starting rate $20.74 + benefits!
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  • Starting rate $20.74 + benefits – see this grow as you do!Energetic, fast-paced and dynamic team environment
  • Join the tech industry, while doing good for New Zealanders
  • Growing Tech business !

SECURELY®is a Levin-based company that provides medical alarms, house alarms and business alarms. We offer a 24/7 alarm monitoring service for our wide range of customers throughout New Zealand with offices in Levin, Tauranga, and Lower Hutt.  SECURELY® embraces cutting-edge international technology to deliver alarm solutions over and above what is expected and with an enviable product range, we’re experiencing fantastic growth.  The future looks bright.

About the role

As our newest team member, you’ll be responsible alongside a fantastic team to support different customer enquiries in an outbound and inbound capacity.  You will be providing customers with informative solutions, updates and managing their queries and complaints, promptly. The types of calls you may receive range from commercial and domestic security alarm queries through to medical alarm activation and electricity outage/fault enquiries. This is a very diverse, fast-paced and demanding role that will see you busy from the start to the end of your day!

About you

Experience in a customer service role, is imperative, as is a mature, considered and empathetic approach to handling a variety of enquiries in a time of need. While prior call-centre experience is not required, it would stand you in good stead.  You must be adaptable and open to change, excited at the possibility of learning new things, and have a great attitude each, and every time you pick up that phone.

About the team

You will be working with a close-knit, driven and motivated group of individuals that help one another, no matter how busy they get. With a Senior Monitoring Operator on each shift, you’ll be able to ask questions and approach situations with the backing of experienced and empathetic professionals.  What’s more, we provide a minimum of 2 weeks of training when you join us, to ensure you are as well equipped as possible, to succeed.

The roles work on a shift pattern, including:

Shift A

Wednesday - Friday – 7am-4pm

Saturday and Sunday – 4pm-midnight

Shift B

Monday – Thursday, 4pm – Midnight (12am)

Shift C

Saturday and Sunday– 12am – 8am (overnight)

Monday – 4pm – Midnight

Why join SECURELY®?

Apart from a great team, we offer shift patterns to suit your lifestyle and excellent company benefits.  If successful, you will be required to undergo pre-employment drug and alcohol testing and other pre-employment checks. 


Or, know someone who would be a perfect fit? Let them know!


25 Bristol Street
5510 Levin Directions 0212022809 View page

Electra Benefits

We offer some great benefits and perks when working at Electra, See these below!

  • Training and Development 💻🌏

    The continued training and development of our staff keeps them motivated, challenged and keen to continue their employment with us!

    Alongside our Line Mechanic Traineeship, we have also facilitated more than 12 industry-related courses, and we’ve spent more than $13.4m in training our staff!

    What does this mean for you? The chance to hone your skills, learn new ones, and progress through the organisation.

  • Health and Wellbeing🏥♥

    At Electra, we’re committed to the health and wellbeing of all of our staff. Below, see what we offer, it’s pretty amazing!

    • Medical Insurance through Southern Cross to our employees, and discounts to their immediate families.

    • Southern Cross members can enjoy additional benefits from their Wellbeing
    partners, such as Specsavers, OPSM,
    Lumino the Dentists, Southern Cross Pet
    Insurance and many more.

    • Life Insurance cover – for our permanent staff members who work more than 15 hours per week.

    • Voluntary flu vaccinations for our employees are provided.

    • Bi-annual mole checks are available to our employees.

    • We offer an Employee Assistance Program to support our staff. We know that people navigate good times and bad times, our EAP program provides confidential counselling services and practical assistance to assist with mental and physical wellbeing struggles.

    • Introducing our “Fit for work” program – This approach prepares our field crews for the day through physical warm-ups and ensure complete recovery for those in physical jobs out in the field through physical warm-downs.

    • Other on-going wellbeing initiatives such as assisting with financial wellbeing. Employees have the opportunity to meet with a Financial Advisor to seek advice on reducing debt, investments, reviewing mortgage and interest rates, just to name a few.

    • Ergonomic work-stations and electronic standing desks are provided to suit everyone’s physical wellbeing.

  • A commitment to your safety🥽🦺

    We are committed to industry safety best practice and want to ensure you get home safely each and every day. We provide the most suitable and up-to-date PPE available to all of our field staff.

  • Competitive Remuneration💲💰

    We know that attracting and retaining the best talent in the market is tough. That is why we are committed to providing market-leading remuneration across our roles. Couple this with our regional locations and the affordable house pricing that comes with them, you’ll be well looked after.

  • Superannuation💲💰

    We offer Kiwisaver across the Electra Group with a company scheme tailored specifically to our staff.

  • Free on and off-site parking available 🚗👮‍♀️

  • Relocation 🏠✈

    Relocation assistance will be considered on a case by case basis.

Workplace and Culture

Across the region, we strive to (and think we’re doing an excellent job) of making Electra a fun, inclusive, challenging, innovative and safe place to work!

We pride ourselves on our core values, of Safety, Respect, Professional, Accountable and Integrity, and these values flow through every facet of work we undertake.

We work hard, but we also love to have fun, from plentiful celebrations to Line Mechanic competitions, quiz nights and family fun days, we sure know how to come together.

Already working at Electra Limited?

Let’s recruit together and find your next colleague.

  • Ashleigh Burt
  • Chris Bekker
  • Dave Rogan
  • Helen Osborne
  • Joanna Douglas
  • Jo-Anne Hazlehurst
  • Jo Priestley
  • Joseph Prasanth
  • Marty Fox
  • Matt Grover

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